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A Sacramento Uber driver was arrested last week, accused of kidnapping three women and refusing to let them out of his car.
Mark Filanov, 36, is accused of not letting the women out of his vehicle after he picked them up as they were leaving a book club.
"I shake my head at that, that people out there are capable of doing that," Stephen Sanchez, a Sacramento Uber driver said. "But then again, in the field of being an Uber driver, it makes us all look kind of bad."
Sanchez has completed more than 2,000 drives driving for Uber over the past two years and he has heard it all.
"I've heard from other female drivers that there are some men out there, some male drivers that are really pushy, hitting on them or whatever," Sanchez said.
If someone feels uncomfortable, both riders and drivers can cancel a ride at anytime or anywhere.
"Uber has a new system, it's a 911 button that you can push if you feel that you are in danger or being threatened for any reason," Sanchez said.
That new emergency button, built into the Uber app, provides police with the driver's name, make and model of the car, and the vehicle's license plate, and it allows the rider to speak to the operator directly.
"No matter where you're at, you're being tracked by the phone," Sanchez said. "So, Uber app will know exactly where you're at and that's kind of what we've needed all along."
Other drivers, like Timothy Flores, say there are things you can do to protect yourself before requesting a ride.
"Have a friend with you. And always stick with a friend and not leave [them by themselves]. That would kind of help," Flores said.
And, he added, it's a good idea to check the rating of your driver before getting in the car.
"Whether it's a five star driver or 4.8, that's a good indication, I would say, first safeguard," Flores said.
A spokesman for Uber also told ABC10 riders can put in their cross streets into the app if they don't feel comfortable giving out their address.
"There are plenty of Uber drivers out there to get you from point A to point B without any danger," Sanchez said.
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